The Psychological Safety Team Solution allows teams to not only see a snapshot of the team’s situation but to monitor key areas such as their degree of transparency, their likely level of resilience, their appetite for learning and risk, their overall morale and level of motivation and above all how open they are with one another and how safe they feel in doing so, on an ongoing basis.
Once you’ve signed up you’ll be taken to your Dashboard where you need to enter the email addresses of the employees that are part of your team to invite them to answer questions. The system will shoot them an invite and once they have registered they can start answering questions at will. Most teams will see value from only a few questions answered so it is imperative to remind your teams they can answer at will, if and when they can with no requirement and that they will need to do so regularly at least once every few weeks before team meetings or at the start of one.
If team members answered a certain proportion of the questions on a regular basis they could also receive rewards for doing so while enjoying fun additions such as splash screens with “Demotivational” quotes and tips.
The questions centre around 6 indicators of Psychological Safety:
Some of the questions allow the team to see when too much Impression Management is taking place (people are behaving in a fashion they perceive safe for their status in lieu of the healthy team dynamics) and when this happens, send alerts to the dashboard so they can investigate. The scoring is based on a powerful proprietary measuring algorithm.
Not included in the score but created with newly remote teams in mind, is the Stay Connected” Questions Pack which contains questions relating to working from home and in distributed or hybrid teams and the Aristotle Pack to increase the Google indicators of a healthy team dynamic.
All team members have access to a Dashboard showing them current aggregated data with results remaining at all times at a team “bubble” level and never exposed to management or the organization.
The dashboard will show you each team member’s level of engagement – the number of questions they answered, and how many rewards they have received. Most teams look at the Dashboard in weekly team meetings (or Retros). Within moments the areas that need work become clear and the team needs to come up with an ACTION they are to set as a to-do to improve the respective components or reduce the alerts. They can use the “Set Team Action” feature to articulate what the team wants to focus on over the next period and then transfers that goal as a To-Do or card or ticket in the team’s main project management space.
If the team can’t come up with any ideas of their own they can either use the “Coach me” feature which puts them in touch with company resources such as Coaches or L&D materials or use the “Playbook” feature which includes detailed step-by-step plays with suggestions on how to improve each of the indicators that other teams have used successfully to increase Psychological Safety, thus allowing teams to be self-sustainable and autonomous in terms of their human interventions and the work they invest into bettering their teamwork.
Also in the Dashboard teams can compare data per period to evaluate progress as well as see a history of the previous Team Actions (workshops, hackathons, exercises, etc) that they have previously tried.
- Carefully calibrated questions
- Fun tone to keep engagement high
- Rewards to increase desirable behaviours such as Speaking Up
- Set Team Action
- Access to Coaches
- Access to L&D Resources
- Playbook containing step-by-step instructions for human interventions that will increase PS such as workshops, hackathons, exercises, etc.
- Remote Working “Stay Connected” Questions Pack
- “Aristotle Pack”
- Impression Management Alerts when questions are being answered in a way that suggests Psychological Safety is at risk